TRACK 5: Consensus and Team Building Negotiating and Building Consensus The ability to persuade others in a professional environment is vital to the success of any employee, supervisor, or company owner. The key elements of the negotiation process will be reviewed with emphasis on the following: • What is negotiation • Five underlying facts about negotiation • The three stages of every negotiation • The three crucial elements of negotiation • Win-Win negotiation strategies • Win-Lose negotiation danger signs • Effective listening • Developing an "assertive" approach • Personal communication styles in the negotiation process • Nonverbal strategies Team Building Today's businesses are operating under "team" philosophies where all employees and company departments must work together for maximum effectiveness. Participants will learn the fundamentals of team building through studies and exercises, how to be productive team members, and methods for building agreement within the organization. Specific topics discussed include: • Understanding Intercultural Differences • Adjusting language to enhance communication climate • Dealing with individual and organization-wide issues of change • How to interact assertively • Importance of open lines of intra-office communication • Five things winning team members need to know • Four phases of team development • Characteristics of high performing teams • Team player styles • Exploring individual "points of power" • Measuring and understanding stress factors in the team environment