TRACK 6: Legendary  Service TM A unique approach to the increasingly important function of customer service.  Developed by Blanchard Training and Development (owned by Ken Blanchard, author of "The One Minute Manager"), this program can be targeted to Management wishing to restructure their customer service strategies and to the front line employee in direct contact with the customer on a daily basis. Session is based on the following "10 Fundamentals of Legendary Service": 1) A Commitment To Service 2) An All Out Recovery Strategy 3) Continuous Improvement 4) Listening 5) Facilitating the Changing Role of Management 6) Defining The Playing Field 7) Providing Autonomy 8) Measuring 9) Holding Everyone Accountable 10) Celebrating Fundamentals one to four are appropriate for front line staffers and five to ten are designed for middle to upper management.(PLEASE NOTE: A general customized version of this customer service program is available to meet specialized needs.)